Inquiries
Please use the form below to contact us regarding RYUKA BLOCK POT and RYUKA PRINT STANDARD PLAN.
We accept inquiries about products, order details, print data downloads, and licenses.
Inquiries after placing an order
If you are inquiring about a product you have already ordered, please provide the following information to help us process your request faster.
- Order number (found in your order confirmation email. Example: #1001)
- Email address used for the order
- Product name (Example: RYUKA PRINT OCTAGON | Mizuwa)
- Printer model used
- Content of your inquiry
If you are inquiring about print quality, attaching photos if possible will help us identify the cause more quickly.
Before making an inquiry
Frequently asked questions are summarized in the "FAQ" section. The following issues may be resolved there.
- Cannot log in to My Page
- Want to know compatible printers
- Want to know the estimated printing time
- Slicer displays "floating areas detected"
If you are using a third-party filament and the print quality is rough, try performing "Dynamic Flow Calibration" before printing. More details are available in the "FAQ" section.
About replies
We generally aim to reply within 3 business days. Depending on Saturdays, Sundays, public holidays, or the content of your inquiry, it may take longer to reply.
If you do not receive a reply, please check your spam folder.
About the scope of support
RYUKA PRINT STANDARD PLAN provides support for inquiries related to the data we provide, such as obtaining purchased print data, file content, and discrepancies with the selected model.
For initial setup, operation, malfunctions, or repairs of the 3D printer itself, general operation of slicer software, or issues caused by filaments or printing environments, please contact the support for each device and material manufacturer.
Email inquiries: info@ryukablockpot.com