Refund policy

Last updated: August 25, 2026

This policy sets out how cancellations, returns, and refunds are handled for products sold by RYUKYU HANABACHI ("we", "us").

Digital products

Because of the nature of the product, we cannot accept cancellations, returns, exchanges, or refunds of RYUKA PRINT 3D printing data requested for the customer's own convenience once the data has been made available or the download has started.

Before purchasing, please check the product name, form, pattern, size, supported printers, nozzle diameter, materials, print settings, and the fact that the product is digital data rather than a finished item.

Ordering the wrong item

As a rule, we cannot offer an exchange or refund where the wrong size, pattern, or form was selected.

However, if we can confirm that the data has not yet been supplied, we may be able to cancel or change the order depending on its status. Please contact us as soon as you notice.

Note that if you selected the wrong printer model, you do not need to buy the product again. Simply reselect your model on My Page and you can obtain the data for that model at no additional cost.

If there is a problem with the data

In the following cases we will supply correct data or resolve the issue by other reasonable means.

Data different from what you ordered was supplied
The supplied file is corrupted and cannot be opened
The data cannot be used on a supported printer under the specified conditions because of a fault in the data we supplied
You are unable to obtain the data due to a fault on our side

If resupplying or correcting the data does not resolve the problem, we will refund the price of the product concerned.

Downloading your data again

You can download purchased data from My Page as many times as you like, with no expiry date. This applies except where your rights end or are suspended under our Terms of Service. You can obtain it again even if you delete the files or replace your computer.

If you cannot sign in to My Page, please contact us with your order number and the email address used at checkout.

Cases not eligible for a refund or exchange

As a rule, the following are not eligible for a refund or exchange.

Use on a printer not listed as supported on the product page
Use of a nozzle, material, print setting, or slicer configuration other than those specified
Modification of the 3D printing data (G-code) we supplied
Problems arising from the 3D printer itself, materials, storage conditions, installation environment, network conditions, or operation
Finish quality attributable to the brand or condition of the filament (if you use filament from another manufacturer, we recommend running Flow Dynamics Calibration before printing)
Reasons relating to color, texture, layer lines, or other characteristics inherent to 3D printing
Sharing or transferring to anyone other than the purchaser, or any other breach of our Terms of Service or license conditions

Where we sell finished products

Where we sell finished products or physical goods and the product page states individual return conditions, those conditions take precedence.

For misdelivery, damage in transit, or a defect in the product, please contact us within seven days of delivery, including your order number and photographs showing the condition. We will arrange an exchange, reshipment, or refund at our expense.

We cannot accept returns of products that have been used or planted, that have been soiled or damaged by the customer, or that are returned for the customer's own convenience, except where the product page states otherwise.

How refunds are issued

Where a refund is approved, it is issued to the payment method used at checkout as a rule. Depending on the processing of your payment provider or financial institution, it may take some days for the refund to appear on your statement.

Refunds and your rights

When we process a full refund for a product, the license and any further download rights for that product end at that point. You will no longer be able to download the files from My Page. Only the rights for the refunded product end; the rights for other products in the same order are not affected.

In that case you may not use or print the data you have already obtained for that product, nor sell items printed from it. Please note that we cannot technically retrieve data already saved to your device. The restriction after a refund is a contractual undertaking under this policy and our Terms of Service.

Partial refund: your rights do not end automatically; we decide case by case.
Chargeback claim or investigation into fraudulent use: we may suspend all or part of your rights until the investigation concludes.
Cancellation without a refund: your purchased rights remain in force and you can continue to download, except where another ground for suspension or termination under our Terms of Service applies.

Where required by law, and in cases such as duplicate payment or data that is corrupted or cannot be obtained due to a fault on our side, we will respond individually regardless of this section.

Duplicate purchases of COMPLETE PLAN

RYUKA PRINT COMPLETE PLAN is limited to one per customer. If we determine that the same customer has made a duplicate purchase, we will review it and cancel and refund the duplicate order. After a refund, the rights associated with that order end.