Shipping policy

Last updated: August 25, 2026

This policy sets out how RYUKYU HANABACHI delivers digital products, finished products, and physical goods.

Digital products

Unless the product page expressly states that the item is a finished product, RYUKA PRINT 3D printing data is a digital product and involves no shipping. No finished planter or other physical item is dispatched.

Delivery timing and method for digital products

Digital products are, as a rule, available immediately after payment is confirmed.

The order confirmation email sent after payment includes a link to your customer page (My Page). On My Page, enter your order number and the email address used at checkout, then select your printer model to download two files — the pot and the saucer — prepared for that specific model.

If delivery is delayed by payment verification, security checks, a system fault, a network fault, or similar circumstances, we will resolve it promptly once verified.

If the confirmation email does not arrive

If you do not receive the order confirmation email, please check the following.

Whether it was filed in your spam folder
Whether the email address entered at checkout was correct
Whether your mail service has filtering rules or storage limits in place

If you still cannot obtain your files, please contact us with your order number and the email address used at checkout.

Download limits and expiry

You can download purchased data from My Page as many times as you like. There is no limit on the number of downloads and no expiry date. This applies except where your rights end or are suspended under our Terms of Service.

You can obtain the files again from My Page even if you delete them or replace your computer. There is no need to request a resupply.

If you cannot sign in to My Page, please contact us with your order number and the email address used at checkout.

Changing your printer model

If you change the printer you use, simply reselect your model on My Page. You can obtain the data for that model at no additional cost. There is no need to buy the same product again.

Handling of the data

Sharing, transferring, reselling, distributing, or publishing the data to third parties is prohibited. Please also refrain from uploading it to cloud storage, social media, or similar services.

Requirements

A supported 3D printer specified by us is required. We currently support 14 models from four manufacturers. Supported models, nozzle diameter, materials, print settings, and file formats are shown on each product page and on our "Supported Printers & Print Settings" page.

Please confirm that your setup meets these requirements before purchasing.

Where we sell finished products or physical goods

Where we sell finished products or physical goods, the dispatch period, delivery method, shipping charge, and serviceable regions are shown on the relevant product page or at checkout.

Delivery may be delayed by weather, traffic conditions, the carrier, customs clearance, or other circumstances outside our direct control.

Where reshipment is required because of an incorrect address entered by the customer or a failed delivery attempt, an additional shipping charge may apply.